Monthly Archives: June 2011

IT and BPO firms looking ahead software development and maintenance business

Thanga Thambi is a pastry chef. When India’s third biggest software exporter offered a job for him last year, Thambi wondered what he could do for an outsourcing company. But finally he realised that his experience with ovens was what ther’re looking for, As Wipro was just looking to hire a durables manufacturer in the US.

Now more and more outsourcing firms look beyond traditional software development and maintenance business and they do specialised projects like tracking heart beats of patients, designing the next generation of consumer products and so on. All these projects mark the beginning of a shift.

Source: http://economictimes.indiatimes.com/tech/ites/it-and-bpo-firms-looking-beyond-software-development-and-maintenance-business/articleshow/9045828.cms

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Call recording system for small and medium business – What its benefits?

Guess Blog Article - Author: Adi

[Unisoftchina is not responsible for the product below.]

The requirements and needs of small and medium sized businesses today are no different from the larger firms. Small and medium call centers face the same problems for expansion as that of the large firms. This can be well explained by the need of call recording tools for every business, whether small or large.

 

While large businesses have the capital to go for the most enhanced and effective call recording tools, small or medium businesses too look for effective tools of call recording available at reasonable prices. After all, no call center would go for cheaper tools that may not even work effective in the long run. The benefits of call center recording could be said to be more for the small and medium businesses compared to the larger ones. This is because of the very fact that small and medium businesses have more scope for expansion as compared to the larger ones who are already on greater heights of success and they, in most cases, look to maintain their position as their scope of further expansion is quite less. One can define a good and effective call recording package as those tools that are not only cost effective but are powerful enough to help businesses meet the requirements and meet the optimum customer service level. Effective call recording software not only proves to be a helping hand in training of the agents but indirectly, also helps in handling customer complaints in an efficient way. It is because of the advancement in technology in today’s time that even the small and medium businesses are able to reap up the benefits of call recording tools that were earlier enjoyed only by the large call centers.

 

Because of the cost factor, most of the small call centers are going with the VoIP option. Not only are the VoIP solutions cost effective but have impressive features on offer for the business compared to the phone systems of earlier times. Going for the VoIP solutions not only offer a low initial cost for the small and medium businesses but also a low long term cost. Apart from VoIP, there are other cost effective call recording tools as well. These include XTR digital call recording that works on the phenomenon of plug and play. The XTR call recording solution offers high connectivity at lower cost for the small businesses, thereby, helping in faster expansion of the call center. However, if you are running one of those medium businesses who do not mind investing a little more capital initially, the VPI CAPTURE call recording software runs on the same line. The VPI Capture call recording software is well known for its cent percent effectiveness in call recording and data interaction and deal with faulty or bad calls in the most effective manner. Furthermore, for those small and medium businesses that look for advancement in the call recording system from the traditional phone system, VPI Capture call recording software does not demand for a complete system change-out. The best thing about this software is its ability to recognize high-value calls. In a case of high-value calls, all the critical information is automatically sent to the manager so as to deal with the call effectively.

 

The basic motive of any and every call recording software is to gain information for better training of the agents. Working upon the faulty calls and learning from what went wrong is their foremost aim. After distinguishing the negative factors from a faulty call, effective training and call handling solutions are provided to the agents so as to be alert in future. The need for call recording software is more in small and medium businesses in a way that the agents working over there are less efficient compared to the large call centers and thus, require more training comparatively.

 

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Experts warm IT department to keep their strategic decisions on IT in-house

There are a lot of suppliers to provide IT services, from hardware maintenance to running complex software applications. As a result, it seems to be an unnecessary luxury to keep any IT expertise in-house. Now some businesses have achieved significant cost savings by outsourcing all their IT. However, these companies, which lack an IT department, are not lacking someone looking after technology.

Jonathan Cooper-Bagnall, head of PA Consulting’s shared services and outsourcing practice, says that the SMEs still need someone to ensure that it is run effectively and who manages the third-party providers.

Source: http://www.ft.com/intl/cms/s/0/17a5b7f4-a118-11e0-9a07-00144feabdc0.html#axzz1QY1VZ1lh

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How To Import .sql File in Three Simple Steps

Operating System: Windows

I’m writing this tutorial assuming your already know how to use windows operating system.

  1. If you don’t already have MySQL bin configured, you can access MySQL through the command prompt. First, you should locate your MySQL bin folder, then you need to change the command prompt directory to your MySQL bin folder.
    You can change directory by typing in: cd E:\filepath\mysql\bin

    2.  

  2. Now that you are in the MySQL bin directory,  you can open MySQL by type in the following:  
    mysql -u username -p
    Note: Replace username with your actually MySQL database username and enter your password. Then type in
    use databasename
    Replace databasename with name of the database you are importing the .sql file into.

    3.  

  3. Import .sql File
    Type in the following:  SOURCE filedirectory/filename.sql
    Note: Replace filepath with the directory path that contains your .sql dump file and replace filename with your actual .sql filename.

    4. Simple right?

    If you are still lost, here is the picture version

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Software outsourcing opportunities in Japan after the quake

The earthquake in Japan in March has much effect on staff work and suspended projects. Major Chinese software outsourcing companies said it largely diminished with staff returning to normal work and suspended projects being revived. The earthquakd and tsunami as well as the nuclear radiation leak all prevented many outsourcing projects from functioning normally.

After the quake, many companies begin to seek opportunities in Japan. Japan is the largest software-outsourcing destination for China. Because of the earthquake, Japan’s contribution to the total business has fallen from 70 percent at its peak to 40 percent at present, though, it remains a major market for the country’s outsourcing companies.

Source: http://www.chinadaily.com.cn/bizchina/2011-06/27/content_12783870.htm

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An IT outsourcing agreement between Westpac and Microsoft

Westpac comes to an agreement with Microsoft that Westpac shifts 50,000 inboxes to Microsoft. Westpac’s entire Australian operations are set to a shift. A hosted Microsoft collaboration suite delivered as a service from a local Fujitsu data centre will replace an on-premise legacy mix of Lotus Notes, Novell GroupWise and Microfoft Exchange.

As part of Westpac’s renewal of an IT outsourcing agreement with incumbent supplier IBM, the migration represents one of the largest SAAS deals to be struck in Australia.

Source: http://www.itnews.com.au/News/261689,westpac-shifts-50000-inboxes-to-microsoft.aspx

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Accenture, Nokia Finalize Symbian Software Outsourcing Agreement

On Wednesday, Accenture Pic, a Technology services and outsourcing firm, said it has finalized an agreement with Nokia Corp, a Finnish mobile phone maker, to outsource the development and support of Nokia’s Symbian software to Accenture. The final deal is expected in the early part of October 2011. According to the agreement, Accenture will provide Symbian-based software development and support services to Nokia through 2016. Moreover, Accenture will support and further develop Nokia’s Symbian platform. Also Accenture will become the preferred supplier to Nokia on their transition to Windows Phone.

Source: http://www.rttnews.com/Content/BreakingNews.aspx?Node=B1&Id=1651583

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China’s software outsourcing faces tectonic shift

Nowadays, while facing a major shift that the industry goes from selling software products to selling services, Chinese companies must overcome a number of hurdles. The golden age for the software and outsourcing industry is over.

Chairman and CEO of Neusoft Corp Liu Jiren said costs in the IT sector have been growing at least 10% annually for the past two years. What’s worse, such increases are difficult for overseas customers to bear. However, the vice president of Dalian Software Pakd Ltd. Michael Ye believes the sector’s primary challenge isn’t rising costs but overcapacity from too many local governments competing with each other to establish software and outsourcing industries.

Source: http://www.chinadaily.com.cn/m/dalian/2011-06/22/content_12754763.htm

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Software outsourcing, meet Cloud services

European enterprises will spend $8.2 billion on Cloud professional services in 2015, according to new studies by IDC, an increase from only $560 million in 2010 and public Cloud services will account for 46 percent of net new growth in orerall IT spending in five key product categories – applications, application development and deployment, systems infrastructure software, basic storage, and servers. However, the demand for traditional services will still be there.

On the basis of new outsourcing contracts, almost 25% of Cloud professional services will be delivered as part of it, though, the rise is also attributed to a migration away from existing, legacy ICT systems.

Source: http://www.businesscloud9.com/content/outsourcing-meet-cloud-services/5677

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A Software Outsourcing Certification for Call Centers

A certification or accreditation program emerges while an IT market is growing in the call center market, where the RCCSP has embraced a call center certificatio from the International Association of Outsourcing Professionals. The RCCSP, short for Resource Center for Customer Service Professionals, is an organization with 15-year history that gives IT support communities access to a network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. Now the RCCSP has embraced the IAOP’s COP certification to help ensure businesses are outsourcing their all centers to qualified experts.

Source: http://www.mspmentor.net/2011/06/14/rccsp-adds-outsourcing-certification-for-call-centers/

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