Infosys, the first listed company in the United States in Indian history, has been the undisputed role model for software companies in India for decades. However, it now has been hobbled by leadership issues, a dearth of bold decision-marking and dissatisfied customers. While Infosys is by no stretch of imagination a “has-been”, industry observers point to a stagation of sorts afflicting the IT services leader.
Nowadays a decisive decision is very important for Infosys. Once Murthy told Shibulal a couple of days before he retired as the chairman of the company that, ‘Don’t hesitate to take decisions.’ The current leadership at Infosys has a different kind of challenge ahead of it from the kind that Murthy had to make. Leadership changes do end up creating distraction for people, and companies lose precious time from that perspective. In case of Infosys, this is more pronounced because of the exit and superannuation of people who had significant span of control over the company. What’s more, Infosys’ services mix has become another area of concern. While it negotiates these problems, Infosys has started rectifying previous oversights.