Are you prepared as global IT outsourcers shrink onshore staff? These tips will help you keep projects moving as offshore IT service provides cut back on the on-site staff that used to work as liaisons between customer and provider.
If you’ve been sending IT work offshore for a while, chances are you’ve noticed a trend — fewer and fewer on-site resources provided by the outsourcer to manage the work. While providers of offshore IT services — both Indian vendors and their U.S.-based counterparts — once frontloaded their IT services projects and relationships with onshore staff serving as liaisons between onshore client and offshore provider, most have been quietly shifting more of that work overseas.
Reducing the number of U.S.-based workers has been driven in large part by continuing pressure on IT service provider profit margins. But issues with skilled worker visas — many of the onshore roles are filled by outsourcing staff with H-1B or L-1 visas — are also being blamed, as offshore outsourcing providers point to increased fees, rejection rate, and processing delays accompanying these visa applications today.
Read More:
http://www.itworld.com/it-managementstrategy/241681/5-tips-keep-it-outsourcing-track-global-providers-cut