India is the top outsourcing country, and more and more overseas companies choose India as “destination of choice”. The business process outsourcing (BPO) market, expanded services including customer interaction and support, finance and accounting, human resource management and procurement and knowledge services largely from western English-speaking countries such as the US, Britain, Ireland and Australia in recent years. The National Association of Software and Services Companies also said that the BPO industry was worth $26 – 29 billion, which had grown annually at around 35% since 2008. Over the past two years, many companies had been steadily quitting because the work was repetitive and the schedule gruelling. BPO workers catering to the US, UK and Ireland were given accent training to allow the average resident to understand them better.
Source: http://www.irishtimes.com/newspaper/ireland/2011/0909/1224303756344.html
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