Tag Archives: bpo

China closing gap with India in BPO

 

By BusinessWorld

China’s outsourcing market may well soon be as strong as current leader India’s and could eventually overtake it, but neither country can rest on its laurels, according to technology consulting firm Ovum.

In a new report, Ovum claims that even though the industry itself continues to grow, India’s share of the market is in decline and China is already providing substantial competition as the world’s outsourcing powerhouse in terms of footprint, awareness and capability.

“Both countries are often touted as the low cost delivery location of choice, with many non-domestic vendors investing millions of dollars to set up operations in multiple locations in both countries”, said Jens Butler, Ovum principal analyst.

“Add to this China and India’s growing influence as global centers of political and economic power, and it appears to be a two horse race to the finish," he added.

However, according to Ovum, each market must be considered as a delivery location on an individual contractual demand basis rather than as a broad brushstroke, as each has socio-, political- and economic-competitive and comparative advantages.

Stability and governmental influence will play a key future role, with China’s five year plans and the associated federal infrastructure investment and India’s province-led support for its home-grown free-market organizations.

And the focus on such investment and direction will need to continue, as there are a host of up-and-coming alternatives to these current "magnets" of the services delivery world such as the Philippines, South Africa and Latin America.

“These locations may not compete from a pure scale perspective, but they may well continue to extract market share from both, just as China as continues to take share from India”, said Mr. Butler.

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Hoi Fai Technology International Limited

Due to more and more global clients outsource their software projects or other business projects to China, RayooTech decides to release China Outsourcing Company Series on our official blog for your consideration.

Considering Privacy Protection for these outsourcing companies, we use pseudonym instead of their real names.

– RayooTech Co., Ltd.

China Outsourcing Company Series 5

- Hoi Fai Technology International Limited


By Beijing RayooTech Co., Ltd.

Since 1996, Hoi Fai has been committed to providing the world’s leading global information technology, research and development and business process outsourcing services. Hoi Fai customers are widely distributed in the software industry, hardware industry, finance, and communications, medical and manufacturing fields, who are mainly focusing on Fortune 500 companies. Hoi Fai strictly complies with CMM5, ISO 9001, Six Sigma, and ISO 27001, SAS 70 and the PIPA and other quality and safety standards. Hoi Fai has 16 offices in United States, Japan and Singapore, and this is the reason why Hoi Fai can provide the flexible and cost-effective offshore technology services

As one of the leading software outsourcing companies in China, Hoi Fai has the unique onshore and offshore models, and which integrated into customer services processes and corporate culture. Hoi Fai focuses on HR development and has a number of high-potential, well-trained staff to provide services for the whole service cycles. The main business includes Enterprise Application Services (application development and maintenance, quality testing), business Packaged Solutions (Siebel solutions and support, Oracle ERP solutions and support services), product engineering services (product development and testing, product globalization services), as well as technology and solution services (technical resource services).

Hoi Fai not only provides the BPO outsourcing (BPO) services for insurance, securities, banking and leasing companies, but also offers the high-quality core processes BPO services, such as desktop publishing services and data entry .take the advantage of personnel cost in the secondary cities, Hoi Fai able to offer the one-stop services concerning on  ITO and BPO

Please contact us at info@unisoftchina.com if you want more info about Hoi Fai or if you are interested in software outsourcing.

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U.S. To Train 3,000 Offshore IT Workers

By Paul McDougall

Federally-backed program aims to help outsourcers in South Asia become more fluent in areas like Java programming—and the English language.

Despite President Obama’s pledge to retain more hi-tech jobs in the U.S., a federal agency run by a hand-picked Obama appointee has launched a $36 million program to train workers, including 3,000 specialists in IT and related functions, in South Asia.

Following their training, the tech workers will be placed with outsourcing vendors in the region that provide offshore IT and business services to American companies looking to take advantage of the Asian subcontinent’s low labor costs.

Under director Rajiv Shah, the United States Agency for International Development will partner with private outsourcers in Sri Lanka to teach workers there advanced IT skills like Enterprise Java (Java EE) programming, as well as skills in business process outsourcing and call center support. USAID will also help the trainees brush up on their English language proficiency.

USAID is contributing about $10 million to the effort, while its private partners are investing roughly $26 million.

“To help fill workforce gaps in BPO and IT, USAID is teaming up with leading BPO and IT/English language training companies to establish professional IT and English skills development training centers,” the U.S. Embassy in Colombo, Sri Lanka, said in a statement posted Friday on its Web site.

“Courses in Business Process Outsourcing, Enterprise Java, and English Language Skills will be offered at no charge to over 3,000 under- and unemployed students who will then participate in on-the-job training schemes with private firms,” the embassy said.

USAID is also partnering with Sri Lankan companies in other industries, including construction and garment manufacturing, to help create 10,000 new jobs in the country, which is still recovering from a 30-year civil war that ended in 2009.

But it’s the outsourcing program that’s sure to draw the most fire from critics. While Obama acknowledged that occupations such as garment making don’t add much value to the U.S. economy, he argued relentlessly during his presidential run that lawmakers needed to do more to keep hi-tech jobs in IT, biological sciences, and green energy in the country.

He also accused the Bush administration of creating tax loopholes that made it easier for U.S. companies to place work offshore in low-cost countries.

As recently as Monday, Obama, speaking at a Democratic fundraiser in Atlanta, boasted about his efforts to reduce offshoring. The President said he’s implemented “a plan that’s focused on making our middle class more secure and our country more competitive in the long run — so that the jobs and industries of the future aren’t all going to China and India, but are being created right here in the United States of America.”

Obama in January tapped Shah to head USAID. At the time of his appointment, Shah—whose experience in the development community included senior positions at the Bill & Melinda Gates Foundation—said the organization needed to focus more on helping developing nations build technology-based economies. “We need to develop new capabilities to pursue innovation, science, and technology,” said Shah, during his swearing in ceremony.

Sri Lanka’s outsourcing industry is nascent, but growing as it begins to scoop up work from neighboring India.

In addition to homegrown firms, it’s attracting investment from Indian outsourcers looking to expand beyond increasingly expensive tech hubs like Bangalore, Hyderabad, and Mumbai. In 2007, consultants at A.T. Kearney listed the country as 29th on their list of the top 50 global outsourcing destinations.

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Hualian Computer Technology, Corp.

Due to more and more global clients outsource their software projects or other business projects to China, RayooTech decides to release China Outsourcing Company Series on our official blog for your consideration.

Considering Privacy Protection for these outsourcing companies, we use pseudonym instead of their real names.

– RayooTech Co., Ltd.


China Outsourcing Company Series 2

- Hualian Computer Technology, Corp.


By Beijing RayooTech Co., Ltd.

Hualian Computer Technology Co., Ltd. was established in May 23, 1996, registered capital was 150 million Yuan, which is a joint-stock company, offering computer application development, system integration, software outsourcing services, embedded software, BPO services, ITO services and IT education and training. Hualian has the branches in Beijing, Jinan, Tianjin, Shenzhen, Japan and the United States.

Hualian is one of the largest software outsourcing companies in China, as the first Chinese software companies enter the Japanese market; Hualian has lots of Japanese clients, such as NEC, NTT, DATA, Hitachi software, Nippon Steel and other well-known enterprises. In the domestic market, Hualian provides solutions in telecommunications, insurance, government, ERP, electricity, public, finance, transportation, logistics, media, manufacturing and other industries, to help more than 400 clients to improve work quality and enhance customer values.

As the new leader in the software industry, Hualian is one of the largest 100 software companies in China, and obtain IS09001: 2000, CMM5 level, ISO27001: 2005, ISO14001: 2004, PIPA (Personal Information Protection Certificate, and the mutual recognition of Japan’s P-MARK) and other certifications.

Please contact us at info@unisoftchina.com if you want more info about Hualian or if you are interested in software outsourcing.

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BeyondTech (Beijing) Co.,Ltd

Due to more and more global clients outsource their software projects or other business projects to China, RayooTech decides to release China Outsourcing Company Series on our official blog for your consideration.

Considering Privacy Protection for these outsourcing companies, we use pseudonym instead of their real names.

– RayooTech Co., Ltd.


China Outsourcing Company Series 1

- BeyondTech (Beijing) Co.,Ltd


By Beijing RayooTech Co., Ltd.

BeyondTech is one of the leading software outsourcing development companies in China, which has the strong global delivery capabilities. BeyondTech provides software development, IT consulting and maintenance ERP and BPO services to the worldwide customers.

Headquarter of BeyondTech is based in Beijing, and its R&D Centers and delivery centers located in the major cities in China and in overseas, such as US, Japan, Singapore and India. With the global delivery capabilities and flexible services, BeyondTech is able to deliver the high-quality services with low costs. Due to the delivery centers around the world, BeyondTech can share its services with other branches in terms of process management and industry knowledge. Additionally, BeyondTech achieved ISO 27001 security certification; and the company internal security systems can meet the stringent world-class safety standards.

Please contact us at info@unisoftchina.com if you want more info about BeyondTech or if you are interested in software outsourcing.

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U.K. Outsourcer Sets Up BPO in Indian Town

By John Ribeiro

British outsourcer Xchanging is setting up a business process outsourcing (BPO) center in a town in India, hoping to tap into the low-cost, skilled staff available outside the country’s cities.

The company has already hired about 400 staff locally at Shimoga, northwest of Bangalore, with employment letters issued to another 200 staff, said David Andrews, CEO of Xchanging, in a telephone interview on Wednesday.

The company plans to have 1,000 staff at the center in about 18 months, with an option to scale to a 2,000 seat center.

“We have tested complex processing at Shimoga, and we can get the same standards of delivery there as we can elsewhere,” Andrews said.

India’s outsourcing industry has grown primarily in large urban locations, leading to a large-scale migration of people from towns and rural areas into the cities. About 60 percent of the staff working in the BPO industry comes from Indian towns and villages, according to the National Association of Software and Service Companies (Nasscom).

The rural BPO model has so far been tried mainly by NGOs (nongovernmental organizations). However, as demand for BPO services is booming, including from the domestic market, there is greater interest from outsourcers in setting up centers in small towns and rural areas.

Having a low-cost BPO in Shimoga will help Xchanging better compete for domestic Indian business, Andrews said. As costs in Indian cities increase, and getting quality staff becomes difficult, the company is exploring a model that combines delivery centers in big cities with centers in smaller towns.

The new center in Shimoga will be Xchanging’s fourth major processing center in India. The company employs over 3,400 people in the country, and has three of its top 10 global processing hubs in Bangalore, Gurgaon and Chennai, the company said. It employs over 8,000 staff worldwide.

Xchanging offers business processing services and technology services to support business services, Andrews said. The new center at Shimoga will have IT and BPO staff to reflect the mixed services profile of the company, he said. It will service customers both in India and abroad.

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