Data Center Urgent Transfer – IT Support Service

The Client

The client company is located in the USA who has purchased a company with operations in Beijing, China. The client has large data center which stored over 800 servers, computers, and other network devices. The client was going to move their data center and they are in need of IT support which can help them to re-set up all the network equipments.

The Project Overview

A data center is a facility used to place or host computer systems and associated components, such as telecommunication devices, storage systems, redundant or backup power supplies, redundant data communication connections, environmental controls, for example, air conditioning, fire suppression and security devices.

The project was urgent because all the data will be cut temporarily during the transfer process. So it is efficient if we can save the transfer time. The client sent an on-site project manager from USA to run the job with the project manager from our site. There were 8 engineers in total, one project manager and seven senior engineers involved in this data center transfer project.

After RayooTech IT support team checked all the data center equipments and cleared our client’s requirements, RayooTech IT support team gave our client a comprehensive data center transfer solution to promote our client’s original data center and reduce potential risks and cost.

- Hardware

Labeled and recorded all the hardware, including servers, computers, phones, faxes, printers, scanners, copy machines, cables, power supplies, videos, security devices, etc. IT support team labeled all the hardware by unique code to identify individual device. And also calculate the total number of each category. Another important thing was to pick out the hardware which had problems or didn’t work.

- Network Connection

Recorded how exactly devices connect each other, for example, every computer’s IP, the way how to connect servers, set up band width and intranet network or group network.

- Re-set Up Data Center

With rich experience in IT support, RayooTech team was not only a hundred percent recover the whole data center but also promoted data center structure and network connection. After re-set up data center, RayooTech team work with the project manager from client side to check all devices in order to make sure that all hardware was working well.

RayooTech IT support team also undertakes the hardware or network maintenance task. The client can call us 24 x 7 if they need IT support, we provide online or phone call support or on site support.

Read More